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Website Redesign Citizen Survey

2. We Value Your Input
   Your feedback is important as we work to improve the service experience for City of Springfield residents and businesses. We want to make staying informed and engaged simple. Please take a few minutes to share your thoughts and ideas with us.

   Your feedback is important as we work to improve the service experience for City of Springfield residents and businesses. We want to make staying informed and engaged simple. Please take a few minutes to share your thoughts and ideas with us.

6. First Name

7. Last Name

9. E-mail*

11. E-mail Communication

    1. I would like to receive emails from the City of Springfield
    2. I do not wish to receive emails from the City of Springfield

13. Street Address

15. City

16. State

17. Zip

21. Do you feel that our current website is user friendly?

    1. Strongly Disagree

    1. Disagree

    1. Agree

    1. Strongly Agree

23. Are you able to find the information that you need when you log on?

    1. Strongly Disagree

    1. Disagree

    1. Agree

    1. Strongly Agree

25. Why do you visit the City's website? (Check all that apply)

    1. I am a resident
    2. I am a business owner
    3. I love to visit the city
    4. I used to live in Springfield
    5. I am considering moving to Springfield
    6. Because I love Springfield

27. What do you follow to get the most up to date information about the City? (Check all that apply)

    1. This website
    2. Emails from the City
    3. Channel 3
    4. Facebook
    5. Twitter
    6. Phone Calls
    7. Instagram

    1. LinkedIn
    2. Youtube
    3. Robertson County Times
    4. The Connection
    5. Smokey Barn News
    6. Experience Springfield TN
    7. I don't receive updates

29. How often do you use the City's website?

    1. At least once a month
    2. Around once a month
    3. A few times per year
    4. Hardly ever
    5. I have never visited the City's website

31. How do you typically view the City's website?

    1. From a mobile device
    2. At home or work on a computer
    3. Both

33. Are you signed up for Notify Me?

    1. Yes
    2. I don't know what that is

35. Where do you see room for improvement?

37. What can we make it easier to find?

39. What pages do you visit the most?

41. What information do you feel like we should make available on the homepage?

43. Are there any other City website that you have seen that you liked and found were easy to navigate?

45. Any other suggestions you would like to share?

Leave This Blank:


47. 1. Receive an email copy of this form.
48. Email address

    This field is not part of the form submission.

49. Submit Submit and Print

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