How long past the due date do I have to pay my bill?
There is a 5 day grace period after the due date to have your payment in. You must remit payment of the bill amount plus the late fee listed on the bill. After that, service is subject to disconnection without further notice, as stated on the bill.

Occasionally, extension is granted in times of extreme hardship or a high bill caused by a water leak. However, these extensions will not exceed the 30-60 day aging on the account, and will not be repeated month after month.

If service is disconnected for non-payment, the past due amount plus a $40 reconnection fee must be paid before service is restored. The fee is charged when the cutoff listing leaves the office, and will not be waived even if payment arrives before service is actually disconnected.

Show All Answers

1. Can I change my due date?
2. How long past the due date do I have to pay my bill?
3. Can I make a payment over the phone?
4. I have not received a bill? / Why do I have a bill due after I have moved?
5. I had a leak, can I get an adjustment?
6. What is the charge to have service connected?
7. When do I get my deposits back?
8. My check / draft was returned, can you run it back through?
9. What if my due date falls on a weekend or a holiday?
10. How do I register my pitbull dog?