Frequently Asked Questions
Below you will find information that might help you understand how to find things or learn about information you might need to know about your city or town.
Gas Department
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The current rates and fees for gas service can be found on The City of Springfield home page by clicking on Rates and Fees.Gas Department
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New service can be initiated by visiting the new services window on the first floor of City Hall, completing an application, and paying all service fees and deposits. City Hall is located at 405 North Main Street and the telephone number is (615) 382-2200.Gas Department
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Immediately call 911 and report the issue to emergency personnel.Gas Department
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The yellow flags indicate that someone has requested the location of the natural gas line on your property. The request has not necessarily been made by the Gas Department. Anyone may request a utility locate by contacting Tennessee 811. Once a utility locate has been requested, Tennessee law requires all utilities to mark their buried facilities. A flag in your yard does not necessarily mean that we are going to dig.Gas Department
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You may direct all billing issues to Springfield City Hall (615) 382-2200.Gas Department
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Please call City Hall at 615-382-2200. Customer Service will handle turning on all the meters for seasonal customers.Gas Department
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Customer Service department takes care of all inside issues, including lighting the pilot light for customers. They may be reached at 615-382-2200 (Fees may apply)Gas Department
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Gas Department
It is the policy of Springfield Gas System to notify the Emergency Communications Center of all gas leaks. In doing so, we request the presence of emergency responders; thus allows us to provide quicker assistance to the customer experience the possible gas leak. The fire department is trained by Springfield Gas System on emergency response to such gas leaks and the beginning steps in evacuating the location if needed.