Frequently Asked Questions

Call Springfield Electric’s 24-Hour Outage Line at (615) 384-6770.

Customers can pay their electric bill in-person at Springfield City Hall at 405 North Main Street in Springfield, Tennessee, or online.

If a power line is down or traffic light is not working, call (615) 384-6770 immediately; 24 hours a day, 7 days a week. If a street light or security light is out, call Springfield Electric at (615) 384-6770 during normal business hours to report it.

Electrical permits for the entire state of Tennessee are issued online to contractors and homeowners. Create an account within the CORE system in order to directly purchase electric permits and schedule inspections.  Please call Springfield Electric at (615) 384-6770 with any questions.

Springfield Electric only trims trees that are in the primary power lines—lines that potentially interfere with the safe and reliable operation of transmission and distribution. Please call (615) 384-6670 if you have questions about trimming trees. For trimming trees that are not in primary lines, homeowners should seek out a private contractor.

An underground contract can be found here or obtained at Springfield Electric and must be signed by the customer. A fee is then paid to Springfield Electric for this service. Call Springfield Electric at (615) 384-6770 for more information.

We have many types of lighting available. Call Springfield Electric at (615) 384-6770 or come by our office at 1000 Central Avenue, in Springfield, Tennessee for more information.

We issue meter bases for new constructions with proof of electric permit purchase.  Print out your purchased electric permit from the CORE website and bring it to Springfield Electric in order to obtain the meter base.  Call Springfield Electric at (615) 384-6770 if you have any questions.

The meter socket surge arrestor for residential customers can be purchased through the Springfield Electric Department. Customers must pay a $100 service fee per service installation. Call Springfield Electric at (615) 384-6770 for more information.

Springfield Electric and TVA offer a financing program to qualified customers for new energy-efficient heat pumps.  Units are installed by a TVA-approved contractor, and payments are added to your monthly electric bill. For more information and to find out how to apply, call Springfield Electric at (615) 384-6770.