The City of Springfield is a full-service city that provides water, wastewater, electric, gas, and sanitation utility services which are collectively billed on one monthly statement as a convenience for our customers. New service can be initiated by visiting the new services window on the 1st floor of City Hall, completing an application, and paying all service fees and deposits. City Hall is located at 405 North Main Street and the telephone number is 615-382-2200.
Rates & Fees
The current rates and fees for the water & wastewater (sewer) can be viewed on the Rates and Fees Page.
Water or Sewer Repair
Water and wastewater customers can call for main, manhole, fire hydrant and facility repairs by dialing the Water and Wastewater Department Office at 615-382-1600 during regular business hours which are Monday through Friday from 7:30 a.m. to 4:30 p.m.
For emergency after hours and weekend calls please call (615) 382-1600 and press option #5 to be connected to live representative, which will take your information and forward to the on-call personnel.
Water Quality Report
By July 1st of each year, the City of Springfield is required to notify each customer about the quality of the drinking water including a summary of the results of the tests that are performed.
The notification, the Consumer Confidence Report (CCR), is mailed to each customer and provides information for the previous calendar year. The CCR contains general information about the water system as well as technical information about the analyses that are performed on a routine basis. View the Water Quality Report (PDF).