- Home
- GOVERNMENT
- Departments
- Electric
Electric
The Springfield Electric Department (SED) is a locally owned municipal electric system that provides electric service to customers within the Springfield city limits. The Electric Department has operations and maintenance responsibilities for 161 miles of distribution lines and five substations. All system engineering, operations, marketing, and plant accounting is performed at the administrative office at 1000 Central Avenue West. Meter reading and billing are handled in the Utility Services Department. The system serves approximately 7,000 residential and 1,300 commercial and industrial electric customers. We have employees on standby twenty-four (24) hours a day, seven (7) days a week to ensure prompt response to interruptions or emergencies. In January 2014, Springfield Electric set an all-time peak electric demand of 68,442 kilowatts, and total energy consumption was 33,915,820 kilowatt hours. Springfield Electric Department's electric rates are currently among the lowest in middle Tennessee.
The Springfield Electric Department is constantly aware of the challenges and opportunities facing the electric utility industry such as solar ventures, renewable energy, fuel cells and energy storage, customer-owned generation, fiber connectivity, environmental regulations, and countless others. We feel our best practice is to continue to solidify our relationships with the people that truly matter—our customers. Customer service, reliability, and local control are just a few strengths of the public power model, and these strengths will sustain us for years to come. The department is constantly taking measures to improve our customer service through shorter response times, an outage management system, better online presence and communication, and greater community outreach and engagement. We also feel that reliability will be a key issue in a customer choice environment, and we are continuously maintaining our system through substation maintenance, equipment testing, tree trimming, pole replacements, lighting upgrades, and conductor replacements.
It is also SED’s goal to offer more services and promote money-saving programs to a larger customer base than ever before. Our website features a customer feedback section which allows customers to make requests, inquiries, and complaints 24 hours a day, 7 days a week. Because customers may one day have a choice of power suppliers, we hope to build and maintain customer loyalty through excellent customer service, reliable power supply, and consistently low rates. Ultimately, we want our customers to know that we care about them as people and as valuable members of our community, and we are making a concentrated effort to ensure that we are tuned in to the needs of our neighbors so that the city of Springfield is safe and successful both now and for generations to come.
The Springfield Electric Department is constantly aware of the challenges and opportunities facing the electric utility industry such as solar ventures, renewable energy, fuel cells and energy storage, customer-owned generation, fiber connectivity, environmental regulations, and countless others. We feel our best practice is to continue to solidify our relationships with the people that truly matter—our customers. Customer service, reliability, and local control are just a few strengths of the public power model, and these strengths will sustain us for years to come. The department is constantly taking measures to improve our customer service through shorter response times, an outage management system, better online presence and communication, and greater community outreach and engagement. We also feel that reliability will be a key issue in a customer choice environment, and we are continuously maintaining our system through substation maintenance, equipment testing, tree trimming, pole replacements, lighting upgrades, and conductor replacements.
It is also SED’s goal to offer more services and promote money-saving programs to a larger customer base than ever before. Our website features a customer feedback section which allows customers to make requests, inquiries, and complaints 24 hours a day, 7 days a week. Because customers may one day have a choice of power suppliers, we hope to build and maintain customer loyalty through excellent customer service, reliable power supply, and consistently low rates. Ultimately, we want our customers to know that we care about them as people and as valuable members of our community, and we are making a concentrated effort to ensure that we are tuned in to the needs of our neighbors so that the city of Springfield is safe and successful both now and for generations to come.
/QuickLinks.aspx